Terms and conditions

/Terms and conditions
Terms and conditions 2019-01-21T07:22:46+00:00

Terms & Conditions

  • For new customers please arrive 10 min earlier to your scheduled appointment so to allow your pet to become familiar with the premises / staff. There will be no charge for any cancellaton however the salon would appreciate notification in advance!
  • We encourage owners to leave the premises as dogs get agitated/distressed when owners are on site. However, if owners decide to stay while their dogs are attended K9 SDW will not liable for any injury sustained to the owner and anyone who accompanies them while on premises. Furthermore K9 SDW has the rights to cease services if pets get agitated / distressed.
  • Your pet’s vaccination must be up to date prior to bringing them in for any grooming service.
  • Collection time will be notified via phone as every dog is different which makes grooming time vary.
  • Aggressive &  difficult dogs: K9 Sparkling dog wash reserve the right to refuse to groom any pet for the safety of the groomer and the dog. A soft muzzle may be used or services discontinue or refused for the well being of your pet and the groomer. The owner agrees to inform K9 SDW prior if the dog has bitten or has aggressive tendencies. The owner understands they will be held liable for all bites and or any other injury caused by their dog.
  • In the case of an incident or serious medical emergency during grooming or while your pet is in our care, you authorised us to obtain veterinary treatment for which you will be liable.
  • Our groomers work extremely hard, and care for each dog as if they were their own. Any abusive language or behaviour towards our staff or other visitors to the salon will not be tolerated.
  • Pet Records – Please provide a thorough account of any health issues, allergies or behavioural challenges appertaining to your dog. These notes are very valuable to us to give us a clear picture of the background before we being groom.
  • Photographs – We take photos of each dog before during and after the groom, which we keep on file to assist us in future grooms. We may use some photos in advertising our service  and/ or post to our social media sites. Most clients enjoy seeing their pet featured. Please let us know beforehand if you do not wish your pet’s photos to be made public.
  • Pre-existing conditions- Your groomer may uncover evidence of a health issue while grooming your pet and will always advise you of any further recommended actions i.e. visit to the vet , dietary requirements etc.
  • Sedated dogs – We do not acce dogs that are under sedation for grooming under any circumstances.
  • Pregnant dogs – Whilst every care is taken with every dog, bitches that are pregnant are accepted for grooming at the owner’s risk.
  • Flea policy – your groomer will check for fleas during the pregroom consultation, and will advise you if your dogs need to be treated. Any dog found to have fleas will go straight into a flea-bath with special shampoo to remove the fleas.
  • Matted Coats – We have a non de-matting policy, in compliance with Animal Welfare Act (2007) section 5 which states that ‘All animals are to be protected from pain, injury, suffering & disease. Attempting to brush out heavy matting would lead to a great deal of discomfort for a dog. Instead, we will at all times advise clipping to remove the matted and damaged coat. If your pet has become matted we require your permission to clip before we begin the groom.
  • We do require to take a picture of the driver’s licence of the person who will accompany the dog to the saloon for safety reasons.